SupportNinja – Scalable Customer Service & Support for Startups
From the archive · This story retains its original publication date. Company information may have changed.
Ed: Its seems like a good idea and I’m sure it would be a good service for some but I wonder if Startups can really afford to outsource service and support.
The most successful startups are fanatical about service and support, outsourcing doesn’t seem like something a fanatic would do.
There might be something interesting in creating the processes. When you haven’t done it before building business process is a bit foreign.
How do you make a job a structured repeatable process so that anyone can do it and hand it over to a team member(s) when every time before you just made it up as you went along?
There is probably more value in learning that from them than the outsourcing.
| Startup Name | SupportNinja |
|---|---|
| What problem are you solving? | Scale customer service, outbound lead gen or other services needed to grow a Startup. We also help to systemize processes to provide consistent results while meeting conversion and customer satisfaction metrics. |
| What is your solution? | We provide outsourced support solutions to startups in the IT and Software space. Our Ninja’s in the Philippines provide an economical way to scale your growing enterprise without any of the hassle. |
| Target Market | Founders of Startups |
| How will you make money? | Subscriptions/Advertisement |
| Founders Names | Cody McLain |
| What type of funding has the company received? | Bootstrap |
| Website | http://www.supportninja.com/ |
| Twitter Handle | @ninjapartners |
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